Job Detail
The Senior Siebel Business Analyst will further complement and enhance the ability of the IT organization to improve, develop, and support systems related to the CRM Operations of specifically for the Sales and Customer Service business units.
Responsibilities: • The Business Systems Analyst will work with IS project teams and the business unit to help gather business requirements to aid in the design and development of software applications. Develops detailed business user requirements, system documentation, workflow procedures, and data modeling.
• The Business Systems Analyst is also responsible for understanding the business objectives and processes, translating this information in the development of reports, rules and applications, and identifying system issues and resolving these issues, and creating test plans on an on-going basis during the creation of the applications.
• Understands business processes and current systems. Understands the needs of the business and recommends enhancements through the application of technologies, systems, and process changes to solve problems or enhance business processes.
• Provide functional expertise in areas of Siebel CRM, Order Management, Sales and Customer Service, Marketing, Campaign Management, and Media Management
• Manages projects utilizing project management framework, develops process documentation using corporate process techniques.
• Performs analysis and evaluation of options, alternatives, and system capabilities.
• Identifies process and systems solutions to address major system’s needs.
Qualifications: • 8 – 10 years of experience in the IT industry, with at least 7 years Business analysis experience (5+ years’ experience as a Siebel functional analyst).
• Bachelors’ degree or equivalent required; Master’s Degree preferred.
• Experience in as many of the following Siebel CRM functional areas as possible: Sales, Service, and Marketing; Campaign Management, Media Management, Order Management, CTI, Loyalty and Service Request
• Experience in Siebel UCM preferred.
• Experience with following third party tools desired: Vertex and Trillium
• Extensive experience in Siebel 7.x CRM or higher.
• Development experience desirable in Siebel tool - e-script, Siebel EAI, Integration objects, Siebel Workflows, Business Services, BIP reporting skills and CTI.
• Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment.
• Must be a strong team builder, facilitator, and mentor.
• Strong interpersonal interaction and teamwork with a customer service orientation.
• Strong process knowledge of business and business systems.
• Requires basic project management skills to manage time and activities in all projects and tasks.
• Requires excellent negotiation and listening skills.
• Requires strong oral and written communication skills with proven ability to communicate and build relationships cross-functionally.
• Ability to organize, prioritize work, meet deadlines, and work independently.
• Ability to handle multiple projects and activities in a timely, organized manner.
• Extended weekend and evening work may be required for production support, during implementations and to meet project deadlines.
Terry Bonertz952-841-9510 ext.1terry@involveit.comContact UsSubmit Resume