Job Detail
Successful candidates work closely and communicate with a variety of business units and must have in-depth and hands on experience. Candidates should have proven experience in the following areas:
• Excellent customer service skills and soft skills (i.e., Collaboration, influence, communication, etc)
• Understanding and the ability to perform application administration for internally-developed applications
• Troubleshoot and resolve, or identify for escalation, complex support issues, determine root cause and implement or facilitate a solution
• Recognize production process or connectivity issues and escalate to appropriate support personnel
• Provide user training in the course of resolving service tickets
• Document technical issues and troubleshooting steps, results and problem resolution
• Understand and document technical requirements for application break-fix and new-feature development
• Translate business requirements into technical requirements
• Create and interpret use case documents
• Participate in high-level system design and prepare detail design and implementation processes
• Understanding and the ability for using Service Desk management tools
• Understanding and the ability to perform portal content administration
• Provide feedback to management on training needs
• Participate in the evaluation of new products
Qualifications • Bachelor's degree in Computer Science or equivalent
• 6+ years of significant experience in Systems Analysis, Business Analysis and/or Data Analysis
• Use Case development
• Documenting technical requirements
• Experience in application support and troubleshooting in a multi-application environment
• Experience with software quality assurance methodologies
• Familiarity with production acceptance and change management processes
• Microsoft Products (Windows XP, Office 2003)
• Service Desk management tools (Remedy)
• Basic understanding of Local Area Network (LAN) & Wide Area Network (WAN)
• SQL database query tools (AQT)
• Database report creation and analysis (Crystal Reports, Excel, Access)
• Additional desired experience:
• Knowledge of Healthcare EDI standards (ANSI X12, NCPDP, HL7)
• Enterprise Application Integration technologies (Tibco, WebSphere)
• Relational Database technologies (Oracle, DB2, MS SQL Server)
• Application Development tools (.NET, JAVA, Power Builder)
• Portal content administration (Stellent, Share Point)
• File transfer and encryption methods (FTP, SFTP, PGP)
• Knowledge of software development lifecycle
• Experience with project management tools and methods
Debra Mayek952-841-9510 ext. 2debra@involveit.comContact UsSubmit Resume