Job Detail
Business Manager, Siebel Strategy This functional role will further complement and enhance the ability of the IT organization to improve, develop, and support systems related to the CRM Operations.
As the Siebel SME, you will be in position to have a highly strategic influence on what happens with Siebel across the enterprise.
Responsibilities: • Understands business processes and current systems. Understands the needs of the business and recommends enhancements through the application of technologies, systems, and process changes to solve problems or enhance business processes.
• Provide functional expertise in areas of Siebel CRM, Order Management, Sales and Customer Service, Marketing, Campaign Management, and Media Management.
• Manages projects utilizing project management framework, develops process documentation using corporate process techniques.
• Performs analysis and evaluation of options, alternatives, and system capabilities.
• Identifies process and systems solutions to address major system’s needs.
Qualifications: • 8 – 10 years of experience in the IT industry, with at least 7 years experience and at least one Siebel implementation.
• Bachelors’ degree or equivalent required; Master’s Degree preferred.
• Experience in as many of the following Siebel CRM functional areas as possible: Sales, Service, and Marketing; Campaign Management, Media Management, Order Management, CTI, Loyalty and Service Request
• Extensive experience in Siebel 7.x CRM or higher.
• Development experience desirable in Siebel tool - e-script, Siebel EAI, Integration objects, Siebel Workflows, Business Services, BIP reporting skills and CTI.
• Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment.
• Must be a strong team builder, facilitator, and mentor.
• Strong interpersonal interaction and teamwork with a customer service orientation.
• Strong process knowledge of business and business systems.
• Requires basic project management skills to manage time and activities in all projects and tasks.
• Requires excellent negotiation and listening skills.
• Requires strong oral and written communication skills with proven ability to communicate and build relationships cross-functionally.
Terry Bonertz952-841-9510 ext.1terry@involveit.comContact UsSubmit Resume