Job Detail
RESPONSIBILITIES: • Support and maintain: TMW Suite, Qualcomm HOS, Total Mail, EFS, SQL Server Reporting Services, Analysis Services.
• Upgrade above mentioned systems and train users that use that software.
• Serve as a business analyst to help streamline business practices, maintain standards, and document processes.
• Primary reporting writer utilizing Microsoft Reporting Services and other specialized report writing tools. This position will also assist with monitoring the data integrity of other reports created by the department.
• Complete projects and goals in a timely manner.
• This position will participate in the on-call helpdesk rotation.
• Assist the department in various upgrades and installs, and perform other duties as specified.
• Answer support calls.
• This position will have extensive contact with internal users and vendors.
• Occasional travel to outside offices and out-of-state offices annually.
• Occasional unusual hours for off hour’s system upgrades or emergencies due to system errors. (we are a 24x7x365 facility)
KNOWLEDGE AND SKILLS:• This candidate must have a deep sense of customer service and be able to respond quickly to issues as they arise.
• The ideal candidate will have a solid understanding of the transportation industry, OTR trucking is preferred over logistics, and will have experience supporting specialized software applications. TMW Suite, Qualcomm, and SQL Server is highly desirable.
• Working knowledge of transportation dispatch software is desired.
• General knowledge of Microsoft office applications.
• The candidate should have excellent written and verbal communication skills as this is a highly visible position to all levels of the organization.
• Project management experience is also a plus and the ability to work independently as well as in a team setting is critical.
Education & Training• Bachelors Degree or equivalent work experience.
• Microsoft Certified Professional preferred, SQL Server Certified Highly desirable.
• Project Management experience is also desired.
Terry Bonertz952-841-9510 ext.1terry@involveit.comContact UsSubmit Resume